Stephen Chukumba says: “Take It To The Genius Bar”


An image I pray you never have to see on your screen.

An image I pray you never have to see on your screen.

Last night I experienced the blinking file of death on my MacBook. For the Mac uninitiated, it’s the image you see when you boot up your computer, which indicates that there’s a problem with your hard drive (and it usually means that all of your content is gone).

I tried to keep my cool and attempted every resolution under the sun to fix it. Restart. Restart holding the option button. Insert the install CD and restart holding the C button. Time machine backup. Macforum. Online support. Everything. But nothing worked.

After cussing considerably, both aloud and then under my breath (wife had fallen asleep mid-crisis), I resigned myself to the fact that I was no genius. It was time to call on the REAL geniuses at the Mac Genius Bar.

The Genius Bar is for me.

The Genius Bar is for me.

So at 1:40 am this morning, I made my appointment for 1:40 pm today, and I type this post (on my iPhone) sitting at the Genius Bar of the Apple store in the Willowbrook Mall, in Wayne, New Jersey.

This 16 year old kid confidently goes over the possible issues and resolutions, after listening (sage-like) to my frantic recollection of the night’s harrowing events, all the while plugging in an external hard drive to my defunct laptop (like he’s heard it all before).

He smiles as I recount all the steps I took to attempt to reboot the computer on my own (lest he think I’m some inept technophobe), and tells me that the hard drive appears to be intact (no scratches or defects), and that my baby (my word, not his) is going to be fine.

He recommends that I stroll through the mall for the next 40 minutes while the “archive and reinstall” brings her back to life, and I do.

40 minutes later, the smiling 16 year old hands me back my laptop, shiny and working, and all is well in the world.

As I complete this post (on my handy-dandy WORKING MacBook), I offer this one piece of advice: If at first you don’t succeed, take it to the Genius bar.

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1 Comment

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One response to “Stephen Chukumba says: “Take It To The Genius Bar”

  1. Otis E. Miller

    I was told that I needed an appointment to bring my laptop and I-phone4 to the store to have the I-phone4 up-grade software installed, which I was told would correct the drop-calls problem. I am available most any time except thursday and friday I recieved this from Eashtiaq Siddiquey at the Willowbrook store. Please respond.

    Like

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