A week or so ago, I wrote a not so glowing review of the i-Blason Power Slider Rechargeable Battery Case for the iPhone 5.
I basically said that it was a piece of crap.
I’ve blasted other brands before and never heard a peep.
So you can imagine my surprise when someone from i-Blason responded.
Not only did they hit me up, but they were genuinely helpful.
Colin, from i-Blason, offered to exchange my case with another.
Based on his assessment of my situation, he surmised that I had a bum motherboard.
After a few back and forth emails, I received my new case.
Kudos to i-Blason for superb customer service.
I promptly switched out my case, hooked it up to my 8 pin connector and was set to go.
With my new case, I felt confident that I would be able to rock all day with a full charge and my backup.
Needless to say, I was perturbed to see my iPhone at 50% less than an hour later.
I hadn’t thought I had used the phone to that extent.
In fact, I was confident I hadn’t used it at all.
But hey, I had my new handy dandy charging case, so no worries.
At 10% battery, I turned on the i-Blason case hoping to get right.
But nooooooooo!
Once again, I was sorely disappointed.
Before I had anything close to a full charge, there was no more juice.
And the case was hot.
I couldn’t accept that this replacement case was worse than the original.
So I gave it another shot.
Charged my phone (separately).
Charged my case (separately).
Plopped my fully charged phone into my fully charged case.
An hour later, I’ve got a hot case in my pocket.
Why is this stupid thing hot?
Why is my battery on my phone at 50%?
Is this stupid case draining my battery?
I promptly decoupled my precious iPhone from this obviously defective piece of crap.
I turned to the interweb to see if I was alone.
Alas, I was not.
Review after review on sites like Amazon gave the i-Blason poor marks.
Wish I read them sooner.
At this juncture, I can only say, unequivocally, that the i-Blason iPhone 5 charger case is not to be trusted.
If you’re in the market, avoid these overpriced i-Blason products like the plague.
So the conclusion is good customer support and poor products? hmm, I’ll keep this in mind. Perhaps if they get better products, it could be worthwhile for them.
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Exactly. At least in my situation. I’ve read a number of posts from folks who weren’t too happy with their customer service either. So for them it was poor product and poor customer service.
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