Tag Archives: push notifications

Back to School – the digital version. Another top five list.

back-to-school-digital

Back to school can be a daunting time for busy parents trying to eke out those last days of summer.

What can be especially trying is the planning and shopping for back to school items.

What to get, where to get them, and at what price are issues that cause many a sleepless night.

It’s no wonder that retailers start advertising early in an effort to drive traffic towards their physical and digital stores.

But as shoppers become more discerning about products and price conscious, retailer have to do more to appeal to shoppers.

So here are my top five tips for winning over your online shopper.

1. Make it mobile. I say this so much, I sound like a broken record – or Max Headroom. But I’ll say it again. Make it mobile. There is nothing more frustrating that trying to navigate a full desktop site from a mobile device. Sure, I can pinch and squeeze, but why do I have to? There are plenty of other sites out there that are catering to the mobile shopper. And if you’re trying to win dollars from other retailers, do yourself a favor and make your user’s shopping experience as simple as possible. And it starts with making your site mobile.

2. Offer mobile only promotions. Everybody likes a bargain. More importantly, folks, especially moms, don’t want to feel like they’ve missed an opportunity. When you have a mobile only promotion. That is either offered only if a user sees it when they’re browsing your site from their mobile device, or which can only be redeemed while shopping on your mobile site, you’re giving shoppers a reason to take advantage of that offer – because they don’t want to miss it. Mobile only promotions is a great way to drive traffic to your mobile site and increase mobile conversions.

3. Apps. Apps. Apps. Dialing up a mobile app on your device is far easier than trying to access a mobile site from your browser. And although it may not seem like much, for a busy back-to-school shopper, time is often of the essence. Making sure that you’ve got a mobile app that shoppers can easily access from their mobile phones or tablets, means that they don’t have to worry about accessing the internet or being on a strong wifi signal to browse and shop. The mobile app is also great for sending push notifications alerting your users about new offers and promotions.

4. Wish lists are a must. As kids get older, shopping with parents just isn’t…how do I say this delicately…cool. After a certain age, your kids would much rather hang out in the mall with their friends, then be seen in public with you. Life’s cruel like that. They don’t want you picking things out for them (your tastes as so blase). And they certainly don’t want to try things on with you lurking outside of the dressing room like Quasimodo. But when it comes to back to school shopping, that can be a good thing. Especially if the stores you patronize offer wish lists. With a wish list, your petulant teen (or pre-teen) can go online, find the things that they like, and shoot you a link to that wish list for you to purchase from the convenience of your computer or mobile device. No muss. No fuss.

5. Shop with your phone. If you just enjoy the act of shopping and would much rather see, feel and touch items before you buy them, then shopping with your mobile device as your companion. Retailers have come to expect that shopper will be comparison shopping, looking up product details and reviews, taking pictures and generally vetting them with mobile phones on the ready. In fact, many retailers are using beacons to identify which shoppers are really paying attention to their phones and using this as an opportunity to communicate special offers, savings or promotions while the shopper is on or near the store. So make sure that you’ve got a full charge before you head out, you could be in for extra savings.

6. Coupons! I know I said this was a “Top 5 List” but I realized that there was one more tip for busy shoppers. There is a whole industry around helping shoppers ‘clip’ digital coupons that can be used either online or at checkout in-store. RetailMeNot, for example allows you to search for a retailer and offers up a results page replete with coupons that could potentially save you dough when you’re shopping. So if you follow Tip No. 5 and have your phone on you when you shop (at home or in store), mobile (and online) coupons could really impact your bottom line.

Take that competition!

1 Comment

Filed under digital advocacy, mobile

Want higher mobile conversions? Offer mobile-only promotions and 4 more tips.

Want to make more money on mobile? Create mobile-only promotions.

Want to make more money on mobile? Create mobile-only promotions.

Retailers frequently lament the low conversions they see on mobile when compared to desktop or tablet traffic.

From their perspective, with over 7 billion mobile devices worldwide, and people spending more time browsing on mobile, more time on the platform should mean more money.

There should be a direct correlation between time on site and conversion, just like on desktop and tablet, for that matter.

The commonly held perception is that mobile conversion rates should equal that of, or eclipse, desktop rates.

Seems logical, right?

But who said mobile behavior was logical?

The fact of the matter is that there is no direct relationship between mobile browsing and conversion rates.

In retail specifically, conversion rates hover just below one percent (1%) on average.

If you’re a retailer with a mobile presence achieving between .8 and 1.0% conversion, know that you’re exactly where you’re supposed to be.

If you’re achieving rates above 1%, you’re clearly ahead of the pack so keep doing what you’re doing.

But if you’re consistently seeing conversion rates below .7%, then it’s time for you to take a cold hard look at your mobile strategy.

If this is you (of the below .7% ilk) or if you’re looking for tips on preserving or even increasing your mobile conversion rates, you’ve come to the right place!

Here are my top five sure-fire tips for increasing your mobile conversions.

1. Offer mobile-only promotions. A key to increasing conversions on a channel is keeping users on that channel. You’ve seen “online-only” products and promotions, that encourage shoppers to take advantage of and complete purchases online. These types of strategies take advantage of online shopper’s natural inclination to save money, whether it’s a discount, free shipping or an online-only offer.

Brands which employ a mobile-only strategy will see an increase in conversions as shoppers will engage in similar behavior to take advantage of discounts, coupons, and specials.

2. Reward social share. If mobile is good for anything, it’s social sharing. Likes, favorites, retweets, and shares are social currency that brands should be actively trading in. Pinterest, for example, has given brands millions upon millions of unpaid promotions. Rather, than simply liking a post, brands should reward patrons or potential patrons for their favorable social promotion, by offering mobile coupons or discounts, in recognition, which can be redeemed the next time the user makes a purchase.

Sammydress is one retailer who understands the importance of rewarding users who promote their brand. Sammydress encourages users to post images of themselves via social media and offers points for these activities. Users who collect enough points can redeem them for discounts on future purchases.

3. Mobile exclusives. There’s nothing better than feeling like you’re getting an exclusive benefit. The same holds true for mobile. Treat your mobile users like members of an exclusive club by giving them perks each time they convert, whether it’s responding to a post-purchase survey, click-to-call, favorite, like or share content via the mobile channel. Mobile exclusives incentivizes users to make their mobile device their channel of choice.

Push notifications, text messaging and email are great ways of engaging your users with mobile exclusives, which can be pushed directly to members of your loyalty or rewards programs, folks who have signed up for your email newsletters or opted in to receive text messages from your brand.

4. A/B Testing. You’re never going to increase your mobile conversions if you’re not constantly testing, testing, testing. It’s one thing to have a theory about user behavior, and quite another to have data to back up your theories. More importantly, by performing A/B testing specifically, you’re able to see how one campaign or strategy racks up against another. Think desktop on mobile outperforms mobile on mobile? An A/B test will bear that out. Want to know whether an offer works best as a banner or a pop-up overlay? A/B testing can figure that out too. Is a red landing page more engaging than a black one? Conduct and A/B test and you’ll know for sure.

5. Give fewer options. I’ve often heard people say that they want their mobile customers to be able to have the same experience on mobile, as they do on their desktops. And I always respond “why?” They are different platforms, serving different needs, so why would you want the same content on both? Obviously, you’re not trying to reduce selection or service, but if you can accomplish in two steps on mobile, what it takes four to do on desktop, then by all means, cut out the unnecessary steps. On mobile, you want users to have a frictionless experience.Things like “one-click” checkout or allowing users to check out as guests (and thereby not have to log in to complete a transaction) are examples of how to apply this tip. And in this instance, less is more. The fewer steps you place in the path of the desired behavior, the more likely it is that you’re going to see your conversions increase.

These are just a choice few suggestions for how to improve your mobile conversion. Got a tip to share? I’d love to hear it!

3 Comments

Filed under advocacy, mobile

5 Resolutions to make Your Brand more Social in 2015

2015_loading

It’s that time of year again, where folks publicly state the things that they are (or aren’t) going to do in the upcoming year.

Cats resolve to do everything from losing weight, getting organized, finding a new job, drinking less, to saving money, eating healthier or reducing stress.

By and large, we make personal or individual resolutions, but very rarely do we devote this type of attention to our brands. But if  you think about it, was 2014 a stellar year for your brand? Aren’t there things you wish you had done better last year?

I’m sure there are.

But you didn’t.

In fact, you probably couldn’t have been more social because you don’t know what you were doing wrong.

Lets think about this for a moment, shall we?

Your Facebook page could have been more engaging. Right?

Right.

You probably could have posted more on Facebook, uploaded more flicks on Instagram, responded to more people who commented on your blog, or reciprocated more follows on Twitter. Right?

Right.

To be plain, you could have been more social.

But you weren’t.

Worry not my friend!

Here ere are five resolutions to make your brand more social in 2015.

Resolution No. 1. I will go mobile this year.

Mobile. Mobile. Mobile. Did I say “mobile?”2015 will be the Year of Mobile. Brands who adopt a mobile-first approach, will far outpace those which fail to accept the fact that the mobile is the sweet spot for brands – especially in the retail and self-service industries. Mobile is the primary means through which folks are getting online, browsing and making discrete purchase/payments. With Apple Pay, PayPal, Google Wallet and other mobile payment platforms, it’s the key to unlocking tight sales and generating revenue across screens.

One brand that has taken the importance of mobile and social to heart is Williams-Sonoma. The Williams-Sonoma family of brands, which include Williams-Sonoma, Pottery Barn, pottery barn kids, PBTeen, West Elm and Mark and Graham, have embraced mobile with mobile web properties that are simple to navigate and resulted in expansive growth of their brands online. In their annual report, Williams-Sonoma cites e-commerce as their “fastest growing business” and a “significant part of their sales success.” Other brands should look to companies like Williams-Sonoma, to see how mobile can be effectively leveraged in 2015.

Resolution No.2. I will implement a loyalty program.

Loyalty is becoming increasingly valuable to users who are looking to stretch their dollars. Who doesn’t want to be rewarding for spending money on the brands they patronize? More importantly, in this “look at me” world we live in, folks are quick to share that free coffee they just earned on Starbucks on Facebook (or Twitter) or invite friends to take advantage of a special offer (especially if it means they can earn more loyalty points for doing so).

Loyalty is especially important in the retail space. When the price of an item is virtually the same regardless of vendor, loyalty is sometimes the difference between making the sale or not. Best Buy has a particular good loyalty program, which rewards patrons for spending with them. Best Buy customers earn points for every dollar they spend, which can be redeemed for reward certificates. Loyalty members also qualify for discounts, free shipping and hosts of other special promotions. Starbucks, Sephora and Walgreens each have loyalty programs that reward customers who enroll.

Resolution No.3. I will use text messaging to engage.

Mass push notifications (aka text messaging) are a rudimentary, but effective way of interacting with your current or potential customers. Even though it seems counterintuitive in this age of smart phones, apps and responsive mobile sites, texting is still effective for reaching millions of mobile users who relish the quick tidbits of information that can be shared in 160 characters or less. One great thing about text messages is that, in addition to their brevity, you can embed links, which will let the user access greater detail, if they want, with a simple click.

Beyond the ability to broadcast messages to large numbers of people simultaneously, text messaging is far less intrusive than email, as users opt-in to receive them. Thus, there is a far greater likelihood of your messages being read and acted upon. There are a number of brands effectively using text messaging to engage with their audiences, including retailers like Abercrombie & Fitch, Bed, Bath & Beyond and Aeropostale. Each of these brands understand the importance of text messaging, alongside their other targeted marketing efforts.

Resolution No. 4. I will use social media more.

Instagram has become the de facto platform to connect with this social demographic. But Facebook, Twitter, YouTube, Pinterest and Google+ (among others) still have a place with millions of users. This year, resolve to connect with your audience across multiple SM platforms. Even if you’re not creating unique content for each channel, at a minimum, make sure you’re broadcasting across all of them.

In 2014, brands like Fiat, Jockey and Burton, all made effective use of social media. By focusing on greater engagement, thoughtful campaigns and a commitment to truly using social media platforms, these brands were able to connect with and grow their respective bases in 2014.

Resolution No. 5. I will refresh my content regularly.

There is no worse sin in social media than stale content. Something new happens every day, so there’s no reason for your content to be static. Whether it’s a new sale, coupon, discount, store opening, product release, acquisition, whatever, updating your website or social media profiles with the new is always a good look for your brand. More importantly, by regularly refreshing your content, you give your users a reason to visit your site, social media space, or mobile app frequently.

I’m not talking about being social for social’s sake.

There’s nothing to be gained from spending all day on Facebook (or any other social media platform) if there’s no appreciable ROI.

I am talking about leveraging social media to enhance your brand and strengthen the ties that bind you with your current and potential audience.

As customers become increasingly more mobile and social, adopting a strategy that accepts this as a starting point becomes critical to the success of any initiative.

If you’re struggling to figure out how to adopt of develop a more social strategy or implement mobile effectively, or if you have any questions, feel free to drop me a line or leave a comment.

3 Comments

Filed under branding, mobile, social media